Terms and Conditions

Every quote carries the general terms below, plus the terms for the type of client it is issued to. Accepting a quote, by signature or written confirmation, is accepting these terms.

Inclusions and exclusions

Inclusions: as listed in your quote.
Exclusions: anything not listed is quoted separately.

General terms (all quotes)

1. Acceptance: Acceptance of this quote, by signature or written confirmation, is acceptance of these terms and forms the agreement between the client and The Trade Boss.
2. Validity: This quote is valid for 30 days from the date of issue.
3. Rectification: Any issues must be reported within 48 hours of completion. The Trade Boss will return to rectify the reported items. No refunds are given.
4. Late payment: Where an account is overdue, The Trade Boss may suspend all further work until it is paid in full.
5. No access: Where our team attends at the scheduled time and access is not provided, with no prior notice, the full price of the booked service is payable. The Trade Boss may, at its discretion, rebook the service instead.

Builder quotes

1. Progress payments: 70% of the price for each lot is invoiced on completion of the first build clean, payable within 7 days. The remaining 30% is invoiced on completion of the final handover clean, payable within 7 days.
2. Separate lots: Each lot is a separate job, invoiced and payable separately. A delay or non-completion on one lot does not affect payment for any other lot.
3. Builder delays: Where a scheduled clean cannot proceed because of the builder or its trades, the remaining balance for that lot becomes payable 14 days after the original scheduled date. The clean is completed once the site is ready.
4. Return visits: Where a lot is re-soiled by other trades after cleaning, any return visit is charged as a variation at the standard hourly rate, quoted in writing before the work is carried out.
5. Site requirements: Power, water and safe access must be available on the scheduled date. Delays caused by the builder are chargeable.
6. Sign-off: The site supervisor signs off each lot on completion. Defects must be reported within 48 hours, otherwise the work is deemed accepted and the invoice stands.
7. Payment claims: Invoices may be issued as payment claims under the Building and Construction Industry Security of Payment Act 2009 (SA).

Real estate quotes (end of lease, pre-sale)

1. Invoicing: The invoice is issued on completion, payable within 7 days.
2. Billing party: The invoice is addressed to the agency or landlord who ordered the work, not the tenant.
3. Bond: Payment is not conditional on the outcome of any bond claim.

Residential one-off quotes (homeowner)

1. Payment: Payment is required in full no later than 48 hours before the scheduled clean. No deposits are taken.
2. Unpaid bookings: Where payment has not been received 24 hours before the scheduled clean, the booking is released.
3. Cancellation:
   • More than 48 hours before the scheduled clean: full refund.
   • Within 48 hours of the scheduled clean: 50% of the quoted price is retained.
   • No access on the day with no prior notice: the full price is retained (see General Term 5).

Residential ongoing quotes

1. Billing: Services are billed fortnightly in advance.
2. Payment: Payment must be received before the first service in each billing cycle.
3. Scope changes: Scope changes are accepted up to 48 hours before a service.
4. Cancellation: The cancellation terms for Residential One-Off quotes apply to each service.
5. Reminders: A reminder is sent 72 hours before each visit, with optional add-on services priced per task.

Commercial quotes

1. Billing: Services are invoiced fortnightly in arrears, payable within 7 days. A fortnightly statement is issued.
2. New clients: For new commercial clients, the first fortnight is payable in advance.

Questions about a quote

Call 0428 821 216 or email mel@thetradeboss.com.au.